



























Frequently Asked Questions
What massage & heat settings are available?
The chair includes
- 4-point kneading massage for the lower back (with clockwise and anticlockwise rotation)
- Built-in heating function for upper back
- 2-point vibration massage on the seat
- Adjustable timer from 15 to 60 minutes
- Power and mode controls located on the wired remote
Does the chair make noise while massaging?
No. It produces a soft hum and is quiet enough for home or office use.
Can I use the heat and massage separately?
Yes. You can independently control the heat and massage features using the wired remote control.
Available combinations include:
- 4-point kneading massage on the lower back only
- Heating on the upper back only
- 2-point vibration massage on the seat only
- Heat, kneading, and vibration massage used together
Does the chair come assembled?
The chair requires assembly and comes with all necessary hardware and a detailed step-by-step manual.
The process is simple and straightforward, typically taking 20–30 minutes to complete.
What materials is it made of, and how durable is it?
The product is made from quality leather that is resistant to oil and water, and it is cushioned with thick foam.
The steel frame supports up to 500 lbs, ensuring long-term sturdiness.
What’s the ordering process, where do you ship, and is there a warranty?
– Website orders with same-day processing (before 6 PM EST)
– Delivery Time: 4–7 business days
– Continental U.S. shipping only
– Free FedEx standard shipping
– 3-day expedited shipping: $24.99
– Multiple payment options: Major credit cards, Amazon Pay, Apple Pay, PayPal, etc.
– Flexible financing with Shop Pay
– 5-year warranty on all office chairs
Who should I contact for order issues?
For any inquiries or concerns, reach out to us via email at info@myergosky.com or call us at +1 320-300-1440.
Our customer service team is available Monday to Sunday, 10 AM to 6 PM EST.